Claim Notification and Release of Information


70 NEWS JAPAN - Your personal auto policy requires you to notify your insurance company after an accident. When you do, ask them to send you a follow-up letter confirming you’ve complied with the notification terms of your policy. Make sure they include the claim number for future reference.

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Your insurance company will require you to give a statement about the accident. They will also ask you to sign releases of information so they can collect and review your medical records. If you are claiming lost wages, they’ll want to access your employment records as well. You must cooperate to keep your claim moving.

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Unlike a third-party claim, which can be adversarial, a first-party claim is designed to promote mutual cooperation between the insured and the insurer. That spirit of cooperation dictates you do what you can to help your insurance company resolve your claim.

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